Personal data protection policy

The operator of hipente.com is …, ID: , tax identification number: …, VAT ID: …, as the operator of hipente.com is committed to protecting your privacy. If you have any questions or problems regarding the use of your personal data, please contact us and we will be happy to help.

By using this site and/or our services, you consent to the processing of your personal data as described in this Privacy Policy.

Contents

  • Definitions and terms used in this privacy policy
  • The principles of personal data protection that we follow
  • What rights do you have regarding your personal data
  • What personal data we collect about you
  • How we use your personal data
  • Who else has access to your personal data
  • How we protect your personal data
  • Information about cookies
  • Contact Information

Definitions and terms

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations that is performed on personal data or sets of personal data.
Data subject (user) – natural person whose personal data is processed.
Child – natural person under 16 years of age.
Operator – the person operating the site who comes into contact with the personal data of data subjects (users).

Personal data protection policy

We promise to comply with the following principles of personal data protection and processing:

  • The processing is legal, fair, transparent. Our processing activities have legal reasons. We always consider your rights before processing personal data. We will provide you with processing information upon request.
  • Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data was collected.
  • The processing is carried out with minimum data (required mandatory data necessary to ensure site services). We collect and process only the minimum amount of personal data necessary for any purpose. Other processed data are only those data (unrequired, optional) that the user provides within the possibilities of his profile and location.
  • Processing is limited by a period of time. We will not keep your personal data longer than necessary.
  • We will try to ensure the accuracy of the data.
  • We will endeavor to ensure data integrity and confidentiality.

Rights of data subjects

The data subject has the following rights:

  • Information protection – which means you need to know if your personal data is being processed; what data is collected, where it is obtained from and why and by whom it is processed.
  • Right of access – means that you have the right to access data collected from/about you. This includes the right to request and obtain a copy of the personal data collected.
  • Right to rectification – means that you have the right to request the correction or erasure of your personal data that is inaccurate or incomplete.
  • The right to erasure – which means that in certain circumstances you can ask for your personal data to be deleted from our records.
  • The right to restrict processing – which means that under certain conditions you have the right to restrict the processing of your personal data.
  • The right to object to processing – in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  • Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and the data subject is not subject to a decision based solely on automated processing. You can exercise this right whenever there is a result of profiling that creates legal effects concerning you or that significantly affects you.
  • Right to data transfer – you have the right to receive personal data in a machine-readable format or, if possible, as a direct transfer from one processor to another.
  • The right to complain – if we refuse your request under access rights and we give you a reason why. If you are not satisfied with the way your request was processed, please contact us.
  • The right to the assistance of a supervisory authority – which means you have the right to the assistance of a supervisory authority and the right to other remedies, such as a claim for damages.
  • Right to withdraw consent – you have the right to withdraw any given consent to the processing of your personal data.

If you have an account on this website or have left a comment here, you can request to export your personal data that we store about you, including data that you have provided to us. You can also request the deletion of personal data. But this does not apply to data that we have to keep about you for administrative, legal or security reasons.

We collect data

Information you have provided to us

Your email address, first name, last name, billing address, home address, etc. – mainly information that is necessary for us to provide you with a product / service or to enhance our customer experience. We store the information you provide to allow you to comment or perform other activities on the Websites. This information includes, for example, your name and email address. The primary information required to log in to our website is an e-mail address, first and last name. Your first and last name are publicly displayed on your account. However, our website provides you with the opportunity to publish other personal data, e.g. photos, description about you…, their publication is at your discretion (we do not require them), you can set who will see this information. It should not be forgotten that this information may then be publicly available. By publishing them, you give the operator consent to their processing according to these terms of personal data protection.

When uploading or sending images, videos and other multimedia content to a website or email, you should avoid uploading files with EXIF GPS location data and other personal data.

We retain information from contact forms for a period of time for customer service purposes and mutual communication, but we do not use this information for marketing purposes.

If you add a comment on our site, you can agree to save your name, e-mail address and website in cookies. This is for your convenience so that you don’t have to fill in your details again when adding another comment.

Information automatically collected about you

This includes information that is automatically stored through cookies and other session tools. For example, information such as your IP address, etc. This information is used to improve your customer experience. When you use our services or view the content of our websites, your activities may be recorded.

These websites may collect personal information about you, use cookies, embed third-party tracking and monitor your interaction with embedded content, including tracking your interaction with embedded content if you have an account and are logged in to that website.

Information from our partners

We may collect information from our trusted partners with confirmation that they have a legal basis to share that information with us. This is either information that you have directly provided to them or that they have collected about you for other legal reasons. See the list of our partners below.

Publicly available information

We could and may obtain information about you that is publicly available.

How we use your personal data

We use your personal data to:

  • provide our service for you. This includes, for example, registering your account; providing other products and services that you have requested; providing promotional items at your request and communicating with you in relation to these products and services; communicate and interact with you; and notify you of changes to any services,
  • increase user and customer satisfaction;
  • fulfill an obligation under law or contract.

We use your personal data for legitimate reasons and/or with your consent.

On the basis of concluding a contract or fulfilling contractual obligations, we process your personal data for the following purposes:

  • identify you;
  • provide you with a service or send/offer you a product;
  • communicate with either sales or billing;
  • communicate with you.

Based on legitimate interest, we will process your personal data for the following purposes:

  • to send you personalized offers (from us and/or our carefully selected partners);
  • manage and analyze our client base (purchasing behavior and history) in order to improve the quality, variety and availability of products/services offered/provided;
  • conducting questionnaires related to client satisfaction.

Unless you have informed us otherwise, we offer you products/services that are similar or identical to your purchase history/browsing behavior to be of our legitimate interest.

With your consent, we will process your personal data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);
  • for other purposes for which we have asked for your consent.

We process your personal data in order to fulfill our obligations arising from the law and / or use your personal data for the possibilities arising from the law. We reserve the right to collect anonymized personal data and use such data. We only use data outside of these rules if it is anonymized. We retain your billing data and other information collected about you for as long as necessary for accounting purposes or other legal obligations.

We may process your personal data for other purposes that are not listed here, but are compatible with the original purpose for which the data was collected. To achieve this we will ensure that:

  • the link between the purposes, context and nature of personal data is suitable for further processing;
  • further processing would not harm your interests and
  • there are options to ensure safe processing.

We will inform you of any further processing and purposes.

Who else may have access to your personal information

We do not share your personal data with strangers. Personal data about you is in some cases provided to our trusted partners (web hosting, web design…) so that we can either provide your service to you or enhance your customer experience.

Third parties connected:

We only work with processing partners and developers who can ensure an adequate level of protection of your personal data. We disclose your personal data to third parties or public officials when we are legally obliged to do so. We may disclose your personal information to third parties if you have consented to it or if there are other legal reasons.

This site is scanned for potential malware and vulnerabilities. We do not send personal data to a security company; however, the company may find personal information posted (for example, in comments) during their review. This site is part of a network of websites that protect against brute force attacks. By enabling this protection, the IP address of visitors trying to log in to the site is shared with the service that provides the protection.

How we secure and protect your data

We strive to keep your personal information safe. We use a secure protocol for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks. We use antivirus programs. We protect access to data electronically and mechanically.

Although we do our best, we cannot guarantee the security of information. However, we promise to inform the relevant authorities about data breaches. We will also notify you if your rights or interests are threatened. We will do everything we reasonably can to prevent security breaches and assist authorities in the event of any breaches.

If you have an account with us, please note that you must keep your username and password secret.

Users and children

The website is intended for customers over 18 years of age.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done in order to customize and improve your experience with us.

A cookie is a small text file stored on a computer. Cookies store information that is used to work on the pages. We only access cookies created by our website. You can control cookies at the browser level. Choosing to disable cookies may prevent you from using certain features.

We use cookies for the following purposes:

  • Necessary cookies (essential, necessary) – these cookies are necessary to enable you to use some important features on our website, such as logging in. These cookies do not collect any personal data.
  • Functionality cookies – these cookies provide functions that make using our services more convenient and allow us to provide more personalized features. For example, they can remember your name and email in comment forms so you don’t have to re-enter that information the next time you comment.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services.
  • Advertising cookies – these cookies are used to show you ads that are relevant to you and your interests. In addition, they are used to limit the number of ad impressions. They are usually placed on a website through advertising networks with the permission of the website operator. These cookies remember that you have visited the website and this information is shared with other organizations such as advertisers. Often, targeting or advertising cookies will be linked to site features provided by another organization.

Using your browser settings, you can delete cookies stored on your computer. You can also control some third-party cookies using a privacy-enhancing platform such as optout.aboutads.info or youronlinechoices.com. More information about cookies can be found at allaboutcookies.org or at en.wikipedia.org.

We use Google Analytics to measure traffic on our site. Google has its own privacy policy, which you can review here. If you would like to opt out of being tracked by Google Analytics, please visit the Google Analytics opt-out page.

Contact Information

Personal data protection authority in the country in which we are based: https://dataprotection.gov.sk/sk/

Contact us: https://hipente.com/contact

Changes to this privacy policy

We reserve the right to make changes to these personal data protection rules.

The last change was made on 29.02.2024.